Troubleshooting articles

Adding the Payroll Centre tab to Administrator Role

ATO STP Christmas & New Year Outage 2019

ATO STP Phase/Version 2 Deferral Notice

AUSKey Decomissioning

Best Practice - Things NOT To Do

Changing Dates on a Processed Leave Request

Correcting Leave Request Time Errors —
You may have received an email from us advising you that a recently created leave request has an error. Follow this article to fix the error and ensure that the leave request will be process with the applicable pay run.

Delete Deprecated Scripts

Deleted Custom Records Saved Search

Emergency EFT File Generation or Regenerate EFT File —
At certain times you may either be short on time to meet your bank cutoff or there could be a NetSuite issue where scheduled stages are delayed or not moving forward at all.  If you have already Approved your Pay Run then an Emergency EFT file link is available to create this file so that you can still get everyone paid. 

FAQ - Single Touch Payroll (STP)

Fix Country Flag Display on Pay Runs

Fix Duplicate Script Constant Error

Fix Pay Event/ebMS Queue Schedule

Pay Run is Stuck at Scheduled —
Depending on the volume of data, there are certain stages of the Pay Run that may go to "Scheduled".  Those stages will most likely be at Initiate, Time Entry, Post Payslips & Pay Payslips.

Payroll Menu Changes

Super Concessional Caps

Troubleshooting Pay Events (STP)

Unable to Open/Download Payroll Documents —
Due to an enhanced security measure recently introduced by NetSuite you may find that your Payroll Administrator is no longer able to download and access these items and is redirected to a Shopping Basket Page.

Understanding Pay Run Posting Errors —
NetSuite returns an invalid record reference error when an attempt is made to set a field to a value that is no longer valid. The field value may not be valid for a number of reasons