Integration Troubleshooting

Owned by Infinet Support (Unlicensed)
Last updated: Aug 13, 2024 by Lukas Machacek (Unlicensed)

How to fix errors in the Integration Queue

Please see Integration Queue Errors

How to update integration credentials 

New Accounts

If setting up MyPay in an account for the first time then please follow the instructions under Getting started.

Existing Accounts

If you need to create new credentials in Netsuite for existing account then please follow Manual Key (Token) Generation in MyPay Integration Setup


3. MyPay Integration Setup

If you need to update the credentials used by MyPay for its NetSuite integration, then follow these steps:

  1. As an ADMIN on the main menu bar, choose: Administration
  2. On the left menu bar, choose: Integration
  3. Click on the Integration (there should only be one row)
  4. Paste in the correct values for the
    (following values were generated in NetSuite: Setup -> Integrations -> Manage Integrations -> MyPay Integration)
    1. Consumer Key
    2. Consumer Secret
    3. Token Key
    4. Token Secret
  5. All other values should stay the same
  6. Click the Update button

Expired license

If you've completed setup of a new MyPay account and upon your first login into MyPay your see "License Expired" in the top-right of the screen, then it is likely there are integration issues. MyPay must complete a successful sync before the license information are displayed correctly. To review the Integration Queue:

  1. As an ADMIN on the main menu bar, choose: Administration → Integration Queue

Integration Issue: payslips

The most comment integration issue for payslips is when INSUFFICENT_PERMISION is reported. This usually means the the nominated MyPay Integration User in NetSuite does not have permission to access the File Cabinet folder where payslips are stored. Please check the permissions (e.g. Group Permissions) on the folder in NetSuite.

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