You should not roll back a Pay Run that has been reported e.g. via STP, RTI or Payday, without contacting Infinet Cloud Support first You should not roll back a Pay Run if the payment file has been uploaded to the bank and can't be deleted You should not roll back a Pay Run if you have subsequently made a remittance/payment to a 3rd party, e.g. Tax agency, Superannuation/Pensions, etc. |
The process for a Rollback differs depending on which stage you are up to in the Pay Run
The Administrator role is required for any roll back once the Pay Run has journals, i.e. from the Post stage onwards
As per Method 1 above, to roll back, you will need to view the Pay Run record
Although you will see no ‘Rollback’ button, you will need to copy the URL
The URL is the address of the Pay Run, and is typically located at the top of your browser window in the address bar
If you have the Administrator role, navigate to your Role selection (in the top right of the screen) and choose your Administrator role
If you do not have an Administrator, you will need to send this URL to someone who does, for them to complete the Rollback on your behalf
The Pay Run should load and a ‘Rollback’ button will show
Please note the button may show “Rollback Posted”, “Rollback Paid”, etc. dependent on the current Pay Run stage. Click the button to continue.
For future ease of access, the Payroll tab can also be added to the Administrator role. Instructions on how to set this up are found here. |
Selecting "All" will delete the entire Pay Run Selecting "Process Payrun - Exclude Oneoffs" will preserve any one offs you entered at 'Enter One Off' stage |
Important: DO NOT CLICK 'Rollback' AGAIN if the Pay Run is midway through a roll back (this button is only shown in the event of an issue with the Rollback) |
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