Two-Factor Authentication (2FA) Reset

Owned by Infinet Support
Last updated: Mar 24, 2022
3 min read

Overview

When your account has been updated all users will be required to reset (setup again) their 2FA upon their next login.

By default, codes will be sent to the users email address. Users will also have the ability to change their settings whenever they like from either email to an authenticator app and vice versa.

Please Note

SMS is no longer supported for 2FA and users must choose either email or an authenticator mobile app to receive codes/tokens.

Setup 2FA via Email:

Setting up 2FA via Email is the default option. If you are not familiar with using authenticator mobile apps then it is strongly recommend you use email (these instructions).

  1. Go to https://mypay.management/ and log in using your email address and password.


  2. The system will now prompt you to Setup 2FA, since you will be using your email, just click/tap the Confirm & Receive Code button.


  3. Check your email (the one you logged in with) for the login code.
  4. Enter the code (as below) and click/tap Verify Code.


  5. You have now successfully setup 2FA via email and are logged into MyPay.

Setup 2FA via Authenticator App

Setting up 2FA via an Authenticator mobile app provides a more secure way of logging into MyPay. If you have not already done so, download and install one of the following support apps onto your mobile device.

Mobile AppiOS linkAndroid link
Google Authenticatorhttps://apps.apple.com/app/google-authenticator/id388497605https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2
Authy (by Twilio)https://itunes.apple.com/app/authy/id494168017https://play.google.com/store/apps/details?id=com.authy.authy


Once you've installed one of the apps above, follow these steps:

  1. Go to https://mypay.management/ and log in using your email address and password.
  2. The system will now prompt you to Setup 2FA.
  3. Follow the on-screen instructions to setup and scan the barcode (or copy & paste the URL) into your chosen mobile app.
  4. Mark the Don't send codes via email. I have setup a mobile app. checkbox.


  5. Click the Confirm & Receive Code button.
  6. Retrieve the code from your chosen mobile app and enter the code (as below) and click Verify Code.
  7. You have now successfully setup 2FA via an Authenticator app and are logged into MyPay.

Changing 2FA Methods

You can easily change the method used to receive your 2FA token/code using the following steps:

  1. Log into MyPay (including authenticating via 2FA)
  2. Enter 2FA code from email or Authenticator App to login.
  3. Click on the menu top right corner and select Settings
  4. Mark either Email or Mobile App at the2FA Setup section





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