Does MyPay have an option to allow an employee to create expenses reports on behalf of another employee?
Yes. The employee must be above them in supervisor/leave approver hierarchy either directly or indirectly. Once that's the case, the employee will be able to select the subordinate employee when creating expenses on their behalf.
An employee is unable to login or setup their 2FA settings. How can I reset their 2FA setup?
Following the instruction under Resetting 2FA in the User Administration guide.
I have just changed an Employee's email address in NetSuite. Even though the new address has synced across into MyPay, the Employee is unable to login. Why?
When changing the email address for an Employee who is also a User, you must Contact Support to have the User's login updated. We hope to automate this process soon.