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INVALID_KEY_OR_REF Invalid custrecord_pr_psd_department reference key 1 // the department with id 1 is inactive INVALID_KEY_OR_REF Invalid employee reference key 2457 // the employee with id 2457 is most likely inactive or has a historic termination date, or cannot be set as the field is filtered. INVALID_KEY_OR_REF Invalid casetaskevent reference key 6241 for customer 5273 // the task with id 6241 set on a time record is not a task of the project 5273 INVALID_KEY_OR_REF Invalid custcol_pr_pcst reference key 21 // the pay component sub type with internalid 21 is inactive or does not have show on time entry ticked INVALID_KEY_OR_REF Invalid class reference key 11 for subsidiary 2 // the class with internalid 11 cannot be set for an employee in subsidiary with internalid 2 INVALID_KEY_OR_REF Invalid Entity reference key 317 for subsidiary 12 // the Vendor/Supplier with internalid 317 cannot be set on a journal in subsidiary with internalid 12 |
The most common of these errors relates to an incorrect Super Fund Vendor/Supplier. Steps to fix below.
INVALID_KEY_OR_REF Invalid Entity reference key 317 for subsidiary 12 // the Vendor/Supplier with internalid 317 cannot be set on a journal in subsidiary with internalid 12
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2. You also need to fix any pay components or employee super funds on the employee record with that Vendor so that it doesn't happen in a future pay run.
Background
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NetSuite returns an invalid record reference error when an attempt is made to set a field to a value that is no longer valid. The field value may not be valid for a number of reasons |
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- Posting Payrun when the journal is creating setting accounts
- Process Payslip where employee pay component values are used to create payslip details
Solution
To fix the error you will need to either a) re-enable the value so it can be set into the field b) update the records that the inactive field values are being reference from. To diagnose
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