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Overview

It's important to understand the different difference between an Employee and a User. An employee Employee is an employee as is in your organisation and in your NetSuite account. A User, is is an Employee that also has been granted access (invited) to MyPay.

Inviting Employee(s) to MyPay

As an Admin, from the Setup menu select Employees
Mark the Employee(s) you would like to invite to MyPay
Click the Invite to MyPay button
Select the Role you want to assign to the Employees
Click the Invite Employees to MyPay button
The selected Employee(s) will now receive an email with further instructions on setting up their login access.

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Managing Users

The best place to start when managing your users is the Active Employees list. This is only accessible as an Admin. To view the list, from the Setup menu select Active Users.

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Resetting 2FA

If a user is having trouble logging in, as Admin you can reset their 2FA settings. To do this:

Go to the menu Setup > Active Users
Click the relative User
Click the Reset 2FA button
Upon next login, the user will now be prompted to setup 2FA again.

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Disabling 2FA

Warning
To protect your data, Infinet Cloud strongly recommend againsts disabling 2FA for a user/employee. You should only do this in exceptional circumstances and you do so at your own risk.

To disable 2FA for an employee, follow the Resetting 2FA instructions above but click the Disable 2FA button.

License Limit

To the license count are considered only Employees where the user has already registered and where Netsuite values MyPay Access is YES and Inactive is NO.

Note that Admin can invite Employees beyond the license limit. When the license limit is reached the user will get an error at the registration.