Overview
It's important to understand the different between an Employee and a User. An employee is an employee as in your organisation and in your NetSuite account. A User, is an Employee that also has been granted access (invited) to MyPay.
Inviting Employee(s) to MyPay
- As an Admin, from the Setup menu select Employees
- Mark the Employee(s) you would like to invite to MyPay
- Click the Invite to MyPay button
- Select the Role you want to assign to the Employees
- Click the Invite Employees to MyPay button
- The selected Employee(s) will now receive an email with further instructions on setting up their login access.
Managing Users
The best place to start when managing your users is the Active Employees list. This is only accessible as an Admin. To view the list, from the Setup menu select Active Users.
Resetting 2FA
If a user is having trouble logging in, as Admin you can reset their 2FA settings. To do this:
- Go to the menu Setup > Active Users
- Click the relative User
- Click the Reset 2FA button
- Upon next login, the user will now be prompted to setup 2FA again.
Disabling 2FA
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| To protect your data, Infinet Cloud strongly recommend againsts disabling 2FA for a user/employee. You should only do this in exceptional circumstances and you do so at your own risk. |
To disable 2FA for an employee, follow the Resetting 2FA instructions above but click the Disable 2FA button.
License Limit
To the license count are considered only Employees where the user has already registered and where Netsuite values MyPay Access is YES and Inactive is NO.
Note that Admin can invite Employees beyond the license limit. When the license limit is reached the user will get an error at the registration.
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